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The power of pre-authorisation. Simplifying the electric vehicle charging experience.

The transition toward an electrified transportation system is more than just a movement. It is a colossal wave of change, driven by innovation and economics. Amidst this revolution, electric vehicle (EV) charging has become the backbone of a sustainable mobile ecosystem.

 

But technological advancements are only part of the puzzle🧩. Consumer experiences, until seamless, continue to evolve. And one of the most critical pieces of this puzzle, often unnoticed but absolutely essential, is the pre-authorisation system in EV charging💳

Below, we will unpack the concept of pre-authorisation, explain its role in the charging process, and demonstrate its value in ensuring a smooth and satisfactory EV charging experience for both owners and operators.

 

Understanding pre-authorisation in EV charging.

Pre-authorisation is the process of reserving or 'setting aside' a specific amount of funds against a credit or debit card limit prior to service delivery. It is not to charge it immediately, but to ensure the card is active and that there are sufficient funds available💵

In the context of EV charging, pre-authorisation checks are conducted before the charging session begins. This involves verifying the charge card's validity and checking for a specific amount of funds on the card, usually to cover the cost of a full charge or a predetermined charging duration. The pre-authorisation amount may not be charged at the outset; instead, the final cost of the charging session is deducted once it is completed.

 

The benefits of pre-authorisation for EV charging providers.

 

Reduces financial risks.

For charging point operators (CPOs), ensuring that they can recover the cost of the energy they provide is vital. Pre-authorisation mitigates the risk of financial loss due to insufficient funds, lack of response from the payment issuer, or credit card chargebacks.

 

Enhances operational efficiency.

By pre-authorising payments, CPOs can speed up the transaction process by reducing wait times during charging sessions⌛

 

Builds customer trust.

When customers know that their transactions are secure and that CPOs have the means to recover costs, trust is established. Pre-authorisation also highlights the professional and robust nature of the EV charging infrastructure, which is essential for retaining and attracting both individual and corporate clientele.

 

Navigating the pre-authorisation process.

Typically, pre-authorisation involves the following steps:

  • User initiation: The EV driver begins the process when they connect their vehicle 🚗 to a charging point and start the session via an app 📲 or RFID card .

  • Verification: The payment system validates the card or account details and verifies if the requested charging amount is available👍

  • Hold on funds: If the user has sufficient credit, the pre-authorised amount is "held" or reserved in their account, but not yet charged.

  • Charging session: The vehicle charges as normal. The held funds act as a guarantee and are not deducted immediately.

  • Release or capture: After the charging session is complete, the final charging amount is either 'released' from the pre-authorised funds, or 'captured' as the actual charge💰  

Best practices for pre-authorisation.

A successful pre-authorisation system requires a balance of technological prowess and human touch.

  •  Seamless user experience - The process should be frictionless for users. Lengthy waits or cumbersome pre-authorisation procedures could deter future use of the service.

  • Clear communication - CPOs need to communicate the pre-authorisation process clearly to users, including the specific amounts and timing of funds being held and when they are released.

  • Adaptability - The pre-authorisation system should cater to various user preferences and charging needs, from simple and immediate pre-authorisation to more elaborate and delayed configurations.

  • Fraud prevention - Integrating security measures🔐 to prevent unauthorised or fraudulent use of pre-authorised funds is crucial, ensuring that the system benefits all legitimate users and operators.

 

The future is fully charged.

The evolution of pre-authorisation in EV charging does not just reflect advancements in electronic payment systems; it also captures the dynamic shift in the mobility sector. As the global community gears up for a greener future, innovators in the EV space are under pressure to deliver experiences that are not only eco-friendly but also user-centric.

For EV charging providers, investing in a robust pre-authorisation system is a commitment to delivering a safe, efficient, and customer-friendly service. It is more than a technicality; it is a statement about the quality of service and the resilience of the sustainable infrastructure we are collectively striving for.

The road to an electrified future is charged with innovation. As we continue to pave it, integrating mechanisms like pre-authorisation will not only ensure a secure transaction between drivers and charging operators but will also support an ecosystem of trust that is integral to the success of the broader electrification movement.

It is imperative for EV charging solutions to prioritise the pre-authorisation system, recognising it as a critical asset in the quest to provide exceptional service and coax hesitant drivers towards electric. In the end, it is not just about plugging in; it is about powering up the world, one charge at a time 🔌🌍

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